Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start the return process, or if you have any questions, please contact us at team@charlieandellen.com, we are always happy to discuss any issues. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you via email once we’ve received and inspected your return, and let you know if the refund was approved or declined. If approved, we will email you and begin the refund process. A credit to your credit card or original payment method will be automatically refunded, please be aware the shipping cost incurred by us will be deducted from your refund. It may take some time for your bank or credit card company to process and post the refund, please contact your bank if there is a delay. If your bank has not received your refund, please contact us at team@charlieandellen.com.